Last updated: October 10, 2026
This policy explains what personal information Live Bioactive collects through this website, how we use it, and the choices you have.
Information we collect
- Contact and order details you provide: name, email address, phone number, billing and shipping addresses, and the products you order.
- Account details if you create an account, such as your login email and order history.
- The confirmations you give at checkout (21 or older, research or professional use), stored with your order.
- Payment information, which is collected and processed by our payment provider. We do not store full card numbers.
- Technical information such as IP address, browser type and pages visited, collected through cookies and similar tools.
How we use it
- To process, ship and support your orders, including returns and refunds.
- To keep records required for compliance, including checkout confirmations.
- To send order and shipping updates.
- To send marketing emails if you opt in. You can unsubscribe at any time.
- To prevent fraud, secure the site, and improve how it works.
How we share it
We share information only as needed to run the store: with our payment provider, shipping carriers and fulfillment partners, and service providers such as hosting, email and analytics. We may also disclose information when required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart and account working, to remember your age confirmation, and to understand how the site is used. You can control cookies in your browser settings; some site features may not work without them.
Retention and security
We keep order records for as long as needed to fulfill orders and meet legal, tax and accounting obligations. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Your choices
You may ask to access, correct or delete your personal information by emailing info@livebioactive.com. Depending on your state of residence, you may have additional rights, which we will honor as required by law.
Age requirement
This site is intended for adults 21 and older. We do not knowingly collect information from anyone under 21.
Changes and contact
We may update this policy from time to time and will post the new version here. Questions: info@livebioactive.com.